Policies

NutriDyn Internet Policy


Return Policy


International Shipping Policy

NutriDyn Internet Policy

Effective Dates

December 1, 2016 - until further notice. Effective December 1, 2016 NutriDyn reserves the right to stop shipping product to any customer violating this Internet Policy.

Affected Customers

U.S. customers
Customers with Web sites selling to U.S. end-users

Suggested Retail Pricing

The Suggested Retail Pricing Policy of Nutri-Dyn Midwest, Inc. is for all of its customers selling its professional lines of products online to sell such products at or above the suggested retail prices. Any advertisements, discounts, rewards programs, coupons, special offers, sales, promotions, etc. must explicitly state "Not valid on NutriDyn or TonicSea products" and products must checkout at or above suggested retail pricing. Private patients being treated by the practitioner may be given a private patient code to be entered upon checkout to replicate the discount provided to patients in the practitioner's office. This code must not be provided to any customer via broadcast email, must not be shown on the website, and must not be made available to anyone other than the practitioner's private patients. Reference upon checkout may only be as "patient code"; i.e., any word implying a discount, special, sale, coupon, etc. may not be used.
If a practitioner is found to have emailed the code to an email database that includes customers other than private patients, the option to discount to private patients via an online website will be revoked. Continued or repeated violations will result in account termination.
NutriDyn neither seeks nor will accept any assurances from any customer that it will not deviate from this Suggested Retail Pricing Policy. The suggested retail prices set forth are unilaterally set by NutriDyn and are not open to discussion or negotiation with any of its customers
NutriDyn reserves the right not to sell or supply any products to any customer that is affiliated with a website that violates this Suggested Retail Pricing Policy. Any reference or inference at all to discounts, price reductions, special call-in pricing, coupons, price-matching policies, or any other special promotion or offer on NutriDyn or TonicSea products will be deemed to be violations of this policy and grounds for immediate suspension of affiliated Customer's account(s).

Third-Party Sites

While NutriDyn authorizes and permits customers to sell its products on customer owned websites, customers cannot sell NutriDyn or TonicSea products on third party facilitated websites without written permission from NutriDyn. NutriDyn will not sell or supply any products to any customer that is found to be discounting NutriDyn or TonicSea products on third-party-facilitated sites.

Metagenics Third- Party Sites Policy

Metagenics policy is for all of its practitioner-Customers selling Metagenics products on-line to sell only on Customer-owned or Metagenics-hosted E-Commerce websites. Metagenics does not authorize or permit sales of its professional lines of products on third-party websites (such as Amazon.com, eBay, and similar sites). Metagenics reserves the right to not sell or supply products to any practitioner-Customer who sells Metagenics products on third-party websites. Metagenics will pursue the removal of unauthorized listings on third-party sites. Metagenics expects practitioner-Customers selling Metagenics products to cooperate with requests related to third-party sites and investigatory inquiries. NutriDyn will not sell or supply any products to any customer that is found to be selling Metagenics products on third-party-facilitated sites.
NutriDyn reserves the right not to sell or supply any products to any customer that is found to be selling Metagenics products on third-party-facilitated sites.

Discounting

NutriDyn reserves the right not to sell or supply any products to any customer that is found to be discounting NutriDyn or TonicSea products on third-party-facilitated sites.

Use of Trademarks

Customer shall not have the right to affix any of the Trademarks to any product or other material conveyed to anyone other than via the Internet in the manner described in this Policy. Customer agrees to use the symbols ™, ®, and ©, as appropriate, when displaying the Trademarks, which is intended to indicate NutriDyn ownership of the Trademarks and shall not be construed as a claim to ownership by Customer. A statement must accompany Customer's use of the Trademarks substantially as follows: "[Insert the trademark(s)] are trademarks of NutriDyn, Inc., and are used with permission." Customer must also include on all pages that reflect NutriDyn or TonicSea products on Customer's website a statement substantially as follows: "This site is not owned or operated by NutriDyn, Inc."
Any use of the Trademarks by Customer in accordance with this Policy shall inure to the benefit of NutriDyn. The Trademarks are solely and exclusively the property of NutriDyn. Customer shall not have any ownership right, title, or interest, expressed or implied, in the Trademarks. Customer shall not use the Trademarks except in a form, context, and location that are acceptable to NutriDyn. NutriDyn may review Customer's website at any time and reserves the right to require Customer to make changes to it based upon use of any intellectual property owned or controlled by NutriDyn, even if NutriDyn has previously approved or accepted Customer's website or the material displayed thereon. NutriDyn may require Customer to make changes to Customer's website at any time to the extent Customer is using the Trademarks in a manner that violates applicable FDA or FTC regulations, any other applicable laws or regulations, or NutriDyn policies. Customer may not use NutriDyn or TonicSea products names, trademarks, or copyrights as part of a URL (Universal Resource Locator), secondary level domain name, meta-tags, keywords, or file names without written permission from NutriDyn.

Private Label Customers

This policy is not intended to replace or supersede the NutriDyn Private Label Agreement.

Disease Claims

Disease claims are not permitted in reference to NutriDyn dietary supplement or functional food products. Only claims that appear on the NutriDyn product label or online catalog may be used in reference to our products on your website. Medical foods may be associated only with the approved disease claims that appear on the product label and online catalog. NutriDyn may review Customer's website at any time and reserves the right to require Customer to make changes to it based upon use of any intellectual property owned or controlled by NutriDyn in association with any disease claims, even if NutriDyn has previously approved or accepted Customer's website or the material displayed thereon. NutriDyn may require Customer to make changes to Customer's website at any time to the extent Customer is using the Trademarks in a manner that violates applicable FDA or FTC regulations, any other applicable laws or regulations, or NutriDyn policies.

Logos

The NutriDyn or TonicSea logo may be used only in the special form supplied by NutriDyn for use on the Internet; neither the file name nor the name of the image may be changed or modified from the original form supplied by NutriDyn. It may be accompanied by a statement indicating, "I (We) proudly offer [insert NutriDyn or TonicSea Company Logo] products." No other statements may be affiliated with use of the logo.

Miscellaneous

NutriDyn may, in its sole discretion, revise or eliminate this Policy at any time. NutriDyn may also terminate Customer's non-exclusive, limited license to use the Trademarks at any time in its sole discretion upon written notice.
Any failure or delay by NutriDyn in enforcing any provisions of this Policy or any of NutriDyn rights in any of the Trademarks shall in no way be considered a waiver of such provisions or rights and shall in no way prevent NutriDyn from enforcing the same at a later date.

Violations of Policy

Customers who violate this Policy will receive notice from NutriDyn that they are in violation of the Policy. If a Customer fails to bring the Customer's website into compliance, NutriDyn may de-activate the Customer's account, and the Customer will no longer be able to purchase NutriDyn products. In addition, the Customer will be required to immediately cease all use of NutriDyn trademarks and copyrighted materials on the Customer's website and on the Internet. Customers who correct their websites to comply with this Policy should promptly notify NutriDyn. NutriDyn then will review the Customer's website. If NutriDyn determines that the Customer has brought his or her website into compliance, the Customer's account may be re-activated. NutriDyn has adopted a zero-tolerance approach regarding enforcement of this Policy. Once a Customer has fallen out of compliance with this Policy and has received a notice from NutriDyn, in the event of any subsequent violation, NutriDyn reserves the right to immediately terminate the Customer's account.

Return Policy

1.Before returning any products, please call our Customer Service Department within 90 days of purchase for Preauthorization. You can reach us at 800.444.9998.

2.Returns may be subject to a restock fee. Products over 90 days, if approved for return, incur a standard 10% restock fee.

3.Items will be inspected. Products must be in clean condition with the seals intact and the dating legible. Please, no marker, ink, glue, scratches, tears, or dents.

4.No returns are accepted for refrigerated items such as probiotics or nutritional bars.

5.Please pack items carefully with sufficient cushioning. Credit cannot be issued for items broken or damaged during transit.

6.Product(s) must be returned within 14 days after the Return Authorization was created. If the product(s) are not returned within the 14 days allowed your request will be closed.

7.Your box can be shipped back via a ground service such as UPS, or it can be mailed at your local Post Office. If mailed, you must include our PO Box 219 in the address to ensure delivery. For ground service, the street address is sufficient.

Send Preauthorized Products to:

NutriDyn Customer Returns


5414 Highway 12
PO Box 219
Maple Plain MN 55359

Damage Claims or Shipment Errors:

Please inspect your order upon arrival and call our Customer Service Department within 10 business days to report any breakage, defective or incorrect items, over-shipments, or shortages. We will correct the problem just as quickly as possible.

NOTE: Any backordered item will be indicated on the Packing Slip.

We appreciate and thank you for your continued patronage, and we will always do our best to provide helpful, personal service.

International Shipping Policy

International Shipping Terms & Conditions

We ship international orders Monday – Friday from 8:30am to 2:00pm. Please note that holidays may delay your package being shipped out of our Minnesota facility.  The shipment methods we use are UPS Mail Innovations, USPS Priority International, or FedEx International (restrictions apply for FedEx shipping).  We reserve the right to change the order to the best shipment method for your order at our discretion. 

  • Rates are based on total weight and final destination.  Shipping rates may be subject to price change at any time.
  • Some products may not be shipped to certain destinations because of restrictions in that country.  If an item has been selected that cannot be shipped internationally, we will make you aware of this before we ship your order.  Please note: We do our best to only ship approved items.  It is your responsibility to determine if your package will be accepted by your country.

Backorders & Refrigerated Items

  • In the unlikely event that any items in your order are unavailable for immediate delivery, we will contact you by email to make you aware of this issue. 
  • We do not ship backorders internationally. The product will have to be reordered at a later date.
  • We do not ship products that require refrigeration internationally. 

Returns, Unclaimed Packages, and Confiscated Packages

Any returns must be preauthorized by Customer Service BEFORE anything is returned.  You are responsible for all fees to return product.  If a package is returned by Customs, it is still subject to inspection.  The reasons customs returns packages include:

  • Package unclaimed by customer
  • Delivery refused by customer
  • Customer unable or unwilling to pay Customs fees and taxes
  • Package is rejected by Customs, whether or not it is returned to us
  • Package is confiscated by Customs
  • Any other reason

The conditions during transit when a package is returned to us cannot be known, and therefore the product will be subjected to inspection and an approval process before being restocked or credited. Please choose your products carefully and read all available information on the website, including the list of ingredients and any precautions. It is your responsibility to determine if your package will be accepted by your country. We will help you as much as we can, but we have no control over what happens with your Customs or delivery service.

Once a package leaves our facility with an international destination, we can no longer be held responsible if something happens to it. If Customs opens your package and confiscates or misplaces merchandise, or anything else of that nature, we will not be held accountable for any loss incurred.

If your package is returned to our facility and you request us to resend the exact box that was returned to us, we will do so, but we need to collect an amount from you to cover the transit costs to reship. Any cost billed to NutriDyn by the delivery service for the return of the package will be charged back to you.

Waiting for the arrival of your package

  • Please watch your mail for your package to arrive, or for a notice to be left by your local delivery service within the time frame it is expected.
  • You may be required to pick up your package at the local post office, and there may be customs fees and duty fees charged by your country.  You are responsible to pay these fees.  We do not know the cost of these fees as it varies from country to country.
  • If a valid email address is given you will receive an email from us with your tracking number.  If you have questions about tracking your package please call Customer Service.
  • We do not guarantee date of delivery on international packages
  • Customs can hold packages for an unspecified amount of time without updating the shipper or receiver on the location of the package.

If for any reason you refuse to accept an International package, we will not refund you for the costs of the shipping.

The goods in the returned box are subject to approval before being refunded.

Frequently Asked Questions

What if my package arrives and some or all items are damaged or missing?

Please contact Customer Service by email – info@nutridyn.com – within 10 business days.  Please provide proof of the damage, such as a photo of the damaged items.  We will also require your sales order number.  We will not send out replacement product for an item missing or damaged. We will, however, issue credit for all items that qualify.

If my package is returned by me or Customs for any reason, how will I know when it is received and refunded?

If you have a valid email address, you will receive email communication.  The first email is the Return Authorization, which tells you what qualifies for return and how much your credit will be.  The second email will be your Credit Memo and this email tells you that we have credited your order, applying the refund to your credit card.

I have not received my package yet. What can I do?

When we ship an international order, we are at the mercy of the destination country’s postal system and Customs as to how quickly a package is delivered.  Most packages arrive in a reasonable time but some can be held up in Customs for a lengthy and unspecified amount of time (approximately 6-10 weeks). If Customs has the package, there is nothing we can do to expedite the Customs process. Please give your package ample amount of time to clear Customs.  If you are still worried about the delay in your package please call Customer Service and we will do our best to determine the current location of your package.  If the package is currently in Customs, we will give you the tracking number for the order so you can contact your local post office to request more information about your package.

What happens if Customs delays, holds, or confiscates my products?

Because each country has different restrictions and procedures for products, we encourage you to contact your local customs office for details and questions.  It is your responsibility to determine if your package will be accepted by your country.
For packages returned to us due to Custom holds, refusal, unclaimed, or non-delivery issues, we will refund the full cost of the undamaged item minus shipping cost, as well as any fees billed to us for the return of your package.
If Customs confiscates an ineligible item, we will not refund or credit for that item. 

Violations of Policy

All Customers who violate this Policy will receive ten (10) days’ advance written notice from NutriDyn that they are in violation of the Policy and if customer does not make corrections to be compliant with this Policy, they will no longer be able to purchase the Products after the end of the ten (10) day notice period. After the notice period, Customer will no longer be able to purchase the Products and Customer will no longer be authorized to use the Trademarks on Customer’s website or in any other manner on the Internet. After the notice period, Customer will be required to immediately cease all use of the Trademarks on Customer’s website or in any other manner on the Internet. Customers that correct their website to bring it into compliance with this Policy should promptly notify NutriDyn. NutriDyn will then review Customer’s website. If NutriDyn determines Customer has brought his or her site into compliance with this Policy, Customer’s account will be reactivated so Customer may purchase the Products and use the Trademarks on Customer’s website in accordance with this Policy. NutriDyn has adopted a zero-tolerance approach to this policy. Customer acknowledges that upon any subsequent breach of any provision of this Agreement, NutriDyn may terminate Customer’s account without notice. Once Customer has fallen out of compliance with this policy in any way and has received any written notice from NutriDyn, then upon any subsequent breach NutriDyn reserves the right to immediately terminate the Customer and require subscription to NutriDyn in order to continue/maintain any relationship with Customer. In the event that Customer desires to sell NutriDyn products to Customer’s patients on the Internet subsequent to termination, then Customer shall be required to reapply to NutriDyn.